fg99 FAQ — All Answers in One Place

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code correctly and set a new password. If you still have trouble, contact our live chat support — they will resolve it quickly.

To register, you need an active mobile number or email address and a strong password. You must be at least 21 years old. Provide accurate information — it will be verified later when processing withdrawals.

No, only one account per person is allowed. Attempting to open multiple accounts may result in all accounts being suspended and any remaining balance being forfeited. Use only one account for safe play.

When logging in from a new device, a verification step may appear for security purposes. A code will be sent to the mobile number you used during registration. Enter the code correctly and you will be logged in normally from that device. This is done to protect your account.

Entering the wrong password repeatedly can temporarily lock your account. Wait a while or contact our live chat directly. The support team will verify your identity and help restore your account.

Yes, every bonus has an expiry period. If the wagering requirements are not met within that period, the bonus will be cancelled automatically. After claiming a bonus, you can see the full terms in the bonus section of your account. Start placing bets on time.

Yes, it is possible to cancel a bonus. However, cancelling a bonus will remove the associated bonus balance and any winnings earned from that bonus. Think carefully before cancelling. Contact live chat for assistance.

Generally, slot games contribute 100% toward wagering requirements. Live casino and table games may contribute partially. Specific conditions apply for sports betting. Check our terms and conditions page for the latest list or ask via live chat.

No, the welcome bonus is given only once per account. It is a 100% bonus on the first deposit, up to ৳5,000. For example — deposit ৳1,000 and you get ৳1,000 as a bonus, giving you a total playing balance of ৳2,000. The wagering requirement for the bonus is 15 times the bonus amount.

Wagering requirements are calculated on the bonus amount only, not on the deposited amount. For example — if you receive a ৳1,000 bonus, you need to wager 15 × ৳1,000 = ৳15,000 in total to withdraw the bonus winnings. It is not hard to achieve — regular play will get you there.

Deposits via bKash, Nagad, Rocket, or Upay are usually credited within a few minutes. If it takes more than 15 minutes, note the transaction reference number and report it via live chat or at [email protected]. Bank transfers may take a bit longer.

Log in to your fg99 account and go to the "Deposit" section. Select the bKash option and the designated number and amount will be shown. Use "Send Money" in your bKash app to send the money to the specified number and enter the reference number correctly — it will be credited to your account automatically.

fg99 currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount is the same for all methods — ৳500.

The minimum deposit amount for all methods is ৳500. The minimum withdrawal amount is ৳1,000. No additional fees are charged on deposits — whatever you send will be credited to your account in full.

After a withdrawal request is approved, the money usually arrives within 15 minutes to 2 hours. Bank transfers may take a bit longer. All wagering requirements must be met before a withdrawal can be processed.

fg99 has a total of five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate increases at each level — starting from 0.2% at Bronze up to a maximum of 1.0% at Diamond.

Members at higher VIP levels receive a higher cashback rate, get priority access to special promotions, and enjoy dedicated support service. Additionally, they get opportunities to participate in special tournaments, faster withdrawal processing, and customized offers depending on the level.

Every week, a fixed percentage of your net losses is automatically credited to your account as cashback. The higher your VIP level, the higher the cashback rate. Bronze gets 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond up to 1.0% cashback.

Playing regularly and actively will automatically advance your VIP level. Placing bets frequently and in higher amounts is the main factor in level progression. You can see your current progress in the VIP section of your account. Keep playing and your level will rise.

No, cashback is automatically added to your account every week — no separate application is needed. At the end of each week, the system automatically calculates and credits cashback according to your VIP level. If the amount seems low, you can ask via live chat.

There are two ways to contact fg99: 24/7 live chat (log in to the site and click the chat icon in the bottom right corner) and email — [email protected]. Live chat is the fastest option for general questions — use email for more detailed issues.

Having the following information ready will help resolve your issue faster: your account username or registered mobile number, a description of the problem, the date and reference number of the relevant transaction (if available), and a screenshot (if possible). This allows the support team to resolve issues more quickly.

Yes, the fg99 support team is active seven days a week, twenty-four hours a day — at any time. Even if you have an urgent issue at 3 AM, someone is ready to respond on live chat. This service continues on holidays as well.

Absolutely! fg99's support team provides service in both Bengali and English. Our support team is built with Bangladeshi players in mind. If you feel comfortable writing in Bengali, you will receive a reply in Bengali.

Both channels work — they are just used differently. Live chat is the best option for immediate help. For complex issues, sending documents, or providing detailed descriptions, email [email protected]. Emails are replied to as soon as possible.