fg99's Privacy Policy

01. Introduction & Scope of Policy

fg99 is a trusted online gaming platform providing cricket betting, slots, live casino, and various other gaming services to players in Bangladesh. We believe that respecting user privacy is the foundation of a healthy and trustworthy platform.

This privacy policy ("Policy") describes what information is collected about you when you use the fg99 website (fg99.mom), how that information is used, who it may be disclosed to, and what rights you have over your information.

This policy applies to all services on the fg99 platform, including the mobile version and services provided through any channel. This covers all information exchanges related to account registration, financial transactions, gameplay activity, and customer support.

02. Information We Collect

fg99 collects only the information necessary to provide our services, ensure the security of your account, and comply with applicable regulations. We may collect the following categories of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be 21 years of age or older)
• National ID or passport number (for identity verification when required)
• Phone number and email address
• Current address

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information (full numbers are never stored)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming & Activity Information

• Gameplay history, bet amounts, and results
• Balance and bonus usage records
• Session times and activity logs
• Preferred game categories and player settings

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Navigation patterns and page visits on the platform
• Information collected through cookies and similar tracking technologies

03. How We Collect Information

fg99 may collect your information through various methods. We describe each method transparently below:

3.1 Information You Provide Directly

When you create an account on fg99, fill out your profile, request a deposit or withdrawal, or contact our support team, you are providing information to us directly.

3.2 Automatically Collected Information

When you browse our platform or play games, our systems automatically record technical information (such as IP address, browser details, and session logs). This information is used to ensure platform security and prevent fraud.

3.3 Information Received from Third Parties

As part of the identity verification process or during payment processing, we may receive a limited amount of information from trusted third-party service providers (such as bKash, Nagad, Rocket, Upay, or banking institutions). This information is used solely for transaction confirmation and fraud prevention.

04. Purpose of Using Information

fg99 uses your information only for specific, legitimate, and transparent purposes. Each purpose is described in detail below:

05. Data Storage & Security

fg99 treats the security of your personal information as its highest priority. We use industry-standard security technologies that protect your data from unauthorized access, modification, disclosure, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
• Data Encryption: Stored sensitive information (such as payment details) is secured with strong encryption algorithms.
• Secure Servers: Our servers undergo regular security audits and the latest patches and updates are applied.
• Access Controls: Only authorized personnel can view your information when necessary, and this is strictly logged.

5.2 Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as retention is required by applicable law. Financial transaction records are generally retained for a defined period in accordance with applicable regulations.

After an account is closed, we take steps to delete or anonymize your personal information once legal obligations under applicable law have been met.

5.3 Your Responsibilities

Data protection is a shared responsibility. We ask that you:

• Keep your password strong and do not share it with anyone
• Notify our support team immediately if you notice any suspicious activity
• Always log out after signing in on a public or shared device
• Keep your registered phone number and email address up to date at all times

06. Sharing Information with Third Parties

fg99 never sells your personal information to third parties for commercial purposes. However, in certain circumstances we may share limited information with the following parties:

6.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure management. These partners receive only the information necessary to provide their specific services and are bound by our strict confidentiality agreements.

6.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government or regulatory authority, or as required by applicable law. In such cases, we will provide only the minimum amount of information specified by law.

6.3 Fraud Prevention

If serious fraud or criminal activity is detected and sharing is necessary to protect other users or the platform, relevant information may be shared with the appropriate authorities.

07. Cookies & Tracking Technologies

Cookies and similar technologies are used on the fg99 platform to ensure smooth operation and improve the user experience.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and make your next visit easier and more personalized.

7.2 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and verify security — without these the platform cannot function properly.
• Functional Cookies: Used to save your language preferences, display settings, and other customizations.
• Analytics Cookies: Used to understand platform usage patterns — this information is used in aggregated form and is not personally identifiable.

7.3 Cookie Controls

You can reject or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working correctly.

08. Your Rights & Controls

As a registered user of fg99, you have several important rights over your personal information. We fully respect these rights and are committed to helping you exercise them.

09. Protection of Minors

fg99 strictly follows a policy of preventing minors (those under 21 years of age) from gaming. This platform is for persons aged 21 and above only.

• We actively maintain measures to verify the age of users.
• We never knowingly collect personal information from minors.
• If we become aware that a minor has created an account, we will immediately close that account and delete the associated data.
• If parents or legal guardians suspect that their child has registered on this platform, we request that they notify our support team immediately.

Visit our Responsible Gaming page to learn more about responsible gaming.

10. Policy Changes & Contact

10.1 Changes to This Policy

fg99 reserves the right to review and update this privacy policy from time to time. In the event of any significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users by email where necessary
• Continued use of the platform after the updated policy is published will be considered your acceptance of the new policy

10.2 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

Our support team will process your privacy-related requests as quickly as possible. You can also visit our FAQ page or About Us page to learn more.